Returns, Refunds & Exchanges Policy

Hopenursery.com returns, refunds and exchanges policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@hopenursery.com to request a refund and we will assign you a tracking number.

2. Mail your returned item to: Hope Nursery Returns Department Hope Nursery/Hope Centre Vauxhall Street Hillfields Coventry CV1 5LF

3. Include in your package a signed letter stating the reason for your return and the original receipt including the tracking number we sent you by email.

Return Exceptions

Some items can not be returned if they are opened.These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

 

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